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Cook’s Head Office, 21th July 2021
COVID GUIDELINES UPDATE - NOTICE TO OUR VALUED CUSTOMERS
In light of the new Covid restrictions, all branches will be open for emergency services only up until 4pm Friday 23 July.
All branches will be closed Saturday 24 July.
From Monday 26 July - Friday 30 July only the following branches will be open for emergency services:
Covering all NSW customer needs including: ordering, quoting, deliveries, pick ups
Head Office at North Rocks remains open including:
Penrith Builders Warehouse will still have coordinators to process builder orders.
Deliveries to Newcastle jobs will continue.
Brisbane branches will be trading as normal.
Our Sydney showrooms are closed.
All branches reopening saturday 31 July (pending NSW Govt, advice)
Cook's Plumbing Supplies continue with our action plan, in order to minimize the impact of Covid within our community.
We understand that this is a fluid situation which could change very quickly. Cook’s will continue to review its management of branches as and when required.
Please see our specific notification to Trade customers here.
Our ongoing duty of care to both staff and customers is of the utmost importance.
Thank you for your understanding and cooperation.
The Cook’s Management Team
Soooo, are you down to your last layer of skin after all the hand sanitising? How’s the isolation going for you?
Although practicing social distancing measures for a little while now, the work from home isolation period has only just started for me (lucky enough to even be working I say). As I peer over my laptop and gaze into the kitchen area, my thoughts totally leave the spreadsheet that should have been completed an hour before. We can all relate to some lack of concentration given the circumstances at the moment though, right? I’m noticing that in all the juggle of family v work life (I know you get it), there has been a downfall with strict attention to detail in the cleaning department. Don’t get me wrong, it’s not like last week’s breakfast cereal is stuck to the bench top or anything, but 'Spray n Wipe' on the run is just not going to cut it anymore in this current Corona climate.
Knowing how much we all have to play our part in getting on top of this dreadful global virus - a case of the guilt’s sets in about the lack of attention to detail with those other household items. You know the ones - they're in the background and always left out while you cater to the needs of the demanding ones - like the dishwasher, washing machine, bathrooms and floors. I’m talking cupboard doors and handles, light switches, fridge handles, remote controls and the list goes on. 'Tomorrow' I tell myself, and back to that spreadsheet I go.
Tomorrow is now today *sigh*. I know we’ve all got a bit of extra time at home at the moment, and we’ve got to find ways to entertain ourselves. However, spending almost an entire day disinfecting your house is not really on the ‘I'm so looking forward to this’ list though – agreed?! Anyway, it must be done. Quick scroll through my news feed first though and see this……
…A 4+ day life span, it's a telling reminder that I have to stop procrastinating. Five hours later and the calming fragrance coming from the diffuser has been overtaken by the strong smell of copious amount of cleaning products, and I'm reaching for the Panadol. My old stainless steel kitchen sink has been scrubbed so much with Gumption there’s now scratches all over it.
Ok ok, so the latter may have been intentional…… We've got some beautiful new kitchen sinks that have just gone up on the website. The temptation to ensure the old sink looks even more worse for wear couldn't be resisted. The Abey Piazza colour range is amazing – in fact I’m tempted to do a whole kitchen reno just to accommodate a new sink colour!
See what having extra time around the house does. I've gone from Coronavirus prevention cleaning, to a new kitchen. Off to tell my husband the good news about our next project – ‘Project Isolation Reno’!
Take care everyone, stay healthy and let’s all look forward to some social NON-distancing on the other side of this.
Cook’s Head Office, 16th March 2020
CORONAVIRUS (COVID-19) NOTICE TO OUR VALUED CUSTOMERS
Due to the current outbreak of Coronavirus (COVID-19) Cook's Plumbing Supplies have developed an action plan, in order to minimize the impact of COVID-19 within our community.
If you are currently feeling unwell, or have returned from an overseas trip within the past 14 days, we ask you not to enter our premises please!
Our branches, including trade counters and showrooms, will remain open at this point in time. We understand that this is a fluid situation which could change very quickly. Cook’s will continue to review its management of branches as and when required.
Please see our specific notification to Trade customers here.
Our ongoing duty of care to both staff and customers is of the utmost importance.
Please see the following plan - effective as of 16 March 2020.
IMMEDIATE HYGIENE MEASURES
• Whilst our high quality customer service will not be waived, our staff have been advised to:
- Avoid handshakes and the like; and
- Try to stay at a recommended distance when consulting with customers.
• If you are on our premises and need to cough, please do so into the crook of your elbow.
• Our branches will have hand sanitiser/soap and tissues available should you require them. Please
sneeze or blow nose into tissues and dispose of in waste bins immediately.
• Our staff will ensure our branches, including trade counters and showrooms, will be wiped down and
cleaned each day.
We ask all visitors to work with us in our efforts to prevent COVID-19, and be vigilant in their personal hygiene, and avoid attending our showrooms if unwell.
Whilst we apologise for any inconvenience, we trust you understand our decisions and role in supporting public health.
Where to go for medical advice?
Please contact your GP or local emergency department or call the Healthdirect helpline 1800 022 222.
Thank you for your understanding and cooperation.
The Cook’s Management Team
